For providers
Family support your organization can offer, without adding to anyone’s job
When a patient leaves your program, support for their family usually stops. SHOR gives the family member a full year of support by text. You hand them a card. SHOR does the rest.
Founding pricing is open to the first ten facilities.
SHOR
Morning
You can love someone and not pick up. If a call comes when you’re not steady, let it ring, then text: “Saw you called. I’ll call you back at 8.” Then call at 8.
Evening
How was today for you, 1 to 4? 1 rough, 2 not great, 3 okay, 4 good.
3
Solidly okay, and okay days do more good than they get credit for. Enjoy a quiet evening.
A year of support by text, for you.
Your code
ABCD-1234
Scan, or go to shorhealth.com/start
How it works
Three steps, and your staff only do the first one
- 1
Staff hand out a card
A card with your facility’s name and a code, at the first call, admission, family night, or discharge.
- 2
The family member signs up
On their own phone, in about two minutes. They agree to the texts themselves.
- 3
SHOR texts them for a year
A practical text every morning and a check-in every evening.
Take it to your director
The whole program on one page: what your staff do, what the family gets, what you see.
Download the one-page overview (PDF)A year of engagement
The member’s year with SHOR
Twelve months from the day they sign up, including the 90 days after discharge.
Day one
They get a welcome text. Their first morning text comes the next day.
The first weeks
They practice what to say in hard moments, by text.
Discharge
Your program’s contact winds down. SHOR’s texts keep coming.
The first 90 days after discharge
Daily support through the hardest months at home.
Month twelve
A full year of support, offered by your organization.
What the family member gets
The hard conversations get easier when you know what to say
Words that work
What to say when they call wanting to leave treatment early, ask for money, or come home. Members practice by text.
Two texts a day
A practical idea every morning and a check-in every evening.
Help in the moment
Members text SAY to get the right words for what is happening right now.
Clinically reviewed
Built on approaches research supports, written by people with direct experience, and reviewed by a clinician.
Waitlist and aftercare
Before the bed opens, and after discharge
The waitlist
Keep families connected until a bed opens
Hand out a code on the first call. The family member gets daily support while they wait and stays connected to your program.
The first 90 days after discharge
Daily contact after yours tapers off
Families feel most alone in the weeks after discharge. SHOR texts them every morning and every evening.
What you see
A monthly roster of who signed up
- Each month: first name, phone, enrollment date, and whether the account is active
- A monthly summary of enrollment and engagement, in totals
- Your name on the card, the enrollment page, and the report
Family roster · October
Sample| First name | Phone | Enrolled | Status |
|---|---|---|---|
| Dana | (215) •••-0142 | Oct 3 | Active |
| Marisol | (267) •••-3381 | Oct 9 | Active |
| Kevin | (610) •••-7720 | Oct 14 | Active |
| Ruth | (484) •••-5096 | Oct 22 | Paused |
Members’ messages and check-ins stay private.
Founding facilities
SHOR opens to its first ten facilities on January 1, 2027
- First-year pricing locked in
- A say in what gets built next
- Direct access to the founder
An annual subscription per facility, priced by how many families you expect to enroll. Eric replies personally within one business day.
Want it on paper? Download the one-page overview (PDF)
SHOR Health provides practical support for family members. It is not treatment, therapy, or crisis care, and does not replace clinical services. SHOR is not a business associate of your facility and receives no protected health information or Part 2 records.